carlinaphn said...
hi. can u return my money? the amount is $50.47 and one of the clothes is missing the code is X09050317-1 US$ 5.75. can i get my money as soon as possible? thk
July 12, 2009 9:54 PM
juniorsweet said...
I just had a horrible experience with these sellers after a string of barely acceptable shipments. I want to share it because unlike you girls, my bad experience showed up when I didn't expect it. This just goes to show that there is nothing stopping these people from abusing their customers. I was a regular customer. I would order from them about once per month because I have a store that I would offer a few of their items in. I always had to be careful with what I would order from them and just stick to what items I knew they could do right (out of many that they botch up).
I have ordered from carlvinoparis.com and cctfashion.com. These two have the best quality when compared to wholesale-dress/net and the best service. W-D.NET will send you stuff that is about 30-50% just barely acceptable, and the rest will be fine. I would regularly send in photos of my stuff for merchandise credit. What makes W-D.net different is that they make you copy a form from their website and then past it into an email. Then, you have to email it to the aftersale dept after filling out several lines, some which require you to go back and forth from the website, getting info. Once you do this, you upload the photos and they are supposed to get back to you. This is so much more hassle than the other two sites that I just mentioned. I just reply to a message that carlvin or cct sent me saying what order it's from and what item number it is and the cost of the item with the photo. The next thing they do is give me a credit or refund. Carlvinoparis.com gives refunds, I have never asked CCTfashion.com for a refund because I am a regular customer. I just get store credit. Also, CCT will not rip you off on the shipping because they have on several occasions sent me a refund of the excess shipping price after they have sent it out. When I get refunds from carlvinoparis, they will refund the shipping cost for that one item as well as the cost of the item if they had to withhold it from the shipment because it wasn't good enough quality to send.
Anyway, the last order I made with W-D.net will be the last. They ripped me off for about 50 dollars worth of stuff that was stained, not sewn correctly and coming apart. I had to manually fix others. I had sent in a claim for 5 items. They didnt reply. I sent it again a day later, still no reply. I spoke to the online rep on the website who said she would ask them to look into it. The next day I got a message that they would not take responsiblilty for the damages, claiming that it was not their fault. I was shocked. Before that, I had about 3 items that were coming apart or stained and they just gave me a merch credit for 70% of it! I will never bother with this site again. They are truly in it for themselves and don't give a crap about keeping you as a customer or helping you with your issues when you need it the most.
furthermore, what you see is half the time, not what you get. The photos look much better than the stuff you get and the quality is always sub-par when you compare to other chinese sellers. CCTfashion and carlvinoparis are the only ones I will trust from now on and I am so done with wholesale-dress.net.
Did you know that you can actually go the website and post comments on the item listings saying how horrible they are? I haven't checked to see what they did with my comments, but i was able to make several of them. You should try it. Hopefully we can help them put themselves out of business. Its clear that they offer sub-par items and service. Watch out or any reviews that are good for this site because they now know about the blog and may try to post things about themselves.
July 1, 2009 5:30 AM
nomoredressnet said...
I have the same terrible experience with Wholesale-dressdotnet. The worst ever!
Of all my orders, none were shipped the way it should be. Every order had out-of-stock issues, I kinda understand that because it is such a huge fleet. But when they asked you to replace, you did, and you ended up receiving a mix of all, from the initially out-of-stock to the replacement. Then of course, you owed them money! Yay yay!
What is more, they reserve the right to split your order without fulfilling it. This time, they asked for no replacement, or sometimes they would just put junk in there. The shipping rate is consequentially higher, which is already too high. I did receive a huge chinese Vogue magazine (weighed no less than a pound), and a 4-year-old calendar of the bastard Chen Guan Hy!
And the customer service, oh god... They call you "dear" as if you were in freaking kindergarten and they walk out of the conversation with no regard to your presence. Very disrespectful. Very bad English, too, so bad even for someone who doesnt really care like me. Cant take it any more.
May 26, 2009 8:15 PM
Anonymous said...Hopefully more people can find their way here and read about all these experience by different people to BEWARE of this seller.
omg, they are not going to fix the problem! after all the emails that i sent to them, they decided to end the case without any partial refund at all. am i that unlucky?
here is what they emailed me last:
Date: Sat, 9 May 2009 09:32:24 +0800
From: after-sale@wholesale-dress.net
dear
This case is ending now. For the result will not change.
have a nice day!
Yours faithfully,
after-sale.
2009-05-09
--------------------------------------------------------------------------------
After-sale Team
What kind of service is this? coward was what i replied back still demanding them for my refund. I will keep you guys posted for any future correspondance.
It is true that they are giving other China sellers a bad reputation.
May 8, 2009 9:21 PM
I am guessing this update is from the below comment you sent.
Anonymous said...
They are so dishonest. Sending faulty items (wrong in everthing, eg. material, style, size, etc...)and will not resolve the matter properly. They would only give you small part of the refund back (about 20% of the item price only) if they want to, otherwise they will come up with a ridiculous reason not to refund anything at all. They will try their best to rip you off. At the end, you are not buying cheap as you are paying for those faulty products that they sent.
WHOLESALE-DRESS.NET (wholesale city) is a very bad seller that i have ever experienced.
Anonymous said...
This is so TRUE! I bought products from them too, so happy that i found what i am looking for. I made a big (for me it is big)purchase from them, $250US.
I have to follow up my order almost everyday, reminding them of my order and asked that they check the items before sending them out.
Despite the fact that i've politely asking them to send me the correct items that i've ordered, they sent me 40% of the items that are not as described. FAULTY with wrong style, wrong length, wrong sizing (one of the free size items would ONLY fit a 3-4 YEAR OLDS- and i am not joking), bad materials...etc.
After so many emails (i keep emailing them even when they dont reply to my emails), they still cant solve the problems to the acceptable standard. I am so upset!
Their refund policy is ridiculous! They wont exchange for the correct items for me. They would only give 30% REFUND for items that THEY THINK they should (after making me providing them with proofs... - WASTING SO MUCH TIME!!!), and will not refund anything for the postage. Therefore, i am paying 70% or more + postage cost for items that i will not wear.
After all, i think we are not getting the products cheap as we are paying for those FAULTY products that they sent too.
Very dishonet seller!
This is a bad seller!
May 6, 2009 8:03 AM
Anonymous said...
They are so dishonest. Sending faulty items (wrong in everthing, eg. material, style, size, etc...)and will not resolve the matter properly. They would only give you small part of the refund back (about 20% of the item price only) if they want to, otherwise they will come up with a ridiculous reason not to refund anything at all. They will try their best to rip you off. At the end, you are not buying cheap as you are paying for those faulty products that they sent.
WHOLESALE-DRESS.NET (wholesale city) is a very bad seller that i have ever experienced.
May 7, 2009 6:26 AM
Hahahaha But if you are one who does this, YOU must be a GENIUS to think of such to 'plot' against ALL competitor of your business.
